21149 2026-08-25 15:32:22 +0530 AI chatbot incorrectly restricts initial conversation to CheckMark 1095 2026-09-04 15:27:13 +0530 1 1 1 Unclassified CheckMark Chatbot Chat Widget Build-04 Cloud Browser - Chrome CLOSED Medium Medium --- 1 bnandhini mabuzar mabuzar oldest_to_newest 80417 0 bnandhini 2026-08-25 15:32:22 +0530 Open the checkmarklic.com website. Open the Mark AI Assistant chatbot. Enter "Hi Mark". Observe the chatbot response. Actual Result: The chatbot responds with "Hi Priya — how can I help you with CheckMark 1095?" and subsequent content is focused only on the CheckMark 1095 application. Expected Result: The chatbot should initially provide assistance for all products available on the CheckMark website rather than automatically restricting the conversation to CheckMark 1095. User: hi mark or Hi Mark Bot: Hi Priya — how can I help you with CheckMark 1095? Screenshot: https://prnt.sc/Y_V-Yhs-lvvf screenshot: https://drive.google.com/file/d/1MdcvVMLrqfoG5-VFzSM2qdMylxRk5MRh/view?usp=sharing 80930 1 mabuzar 2026-09-01 15:14:30 +0530 resolved 80944 2 mabuzar 2026-09-01 16:15:23 +0530 Resolved 81243 3 bnandhini 2026-09-04 15:27:13 +0530 It’s no longer prompting only for 1095. It is now displaying “Hi! How can I help you with CheckMark today?” and prompting for CheckMark in general. Therefore, I’m closing the bug. Screenshot: https://prnt.sc/ekR92Hwk6LGC