21070 2026-08-19 17:18:56 +0530 Voice Support Feature Not Working in This Build 2026-09-11 13:13:17 +0530 1 1 1 Unclassified CheckMark Chatbot Voice Ticket Build-04 Cloud Browser - Chrome CLOSED High Major --- 1 Mquadeer mabuzar oldest_to_newest 80006 0 Mquadeer 2026-08-19 17:18:56 +0530 The Voice Support feature is not working as expected in this build. Steps to Reproduce: 1. Open the CheckMark AI assistant. 2. Click the Voice Assistant/Microphone button. 3. Observe the introductory audio. 4. Provide a voice input after the recording starts. Actual Result: * No introductory audio can be heard after clicking the Voice Assistant button. * After providing the voice input, the assistant displays **“Something went wrong creating the ticket. Please use the help button to try the form.”** * The voice support interaction does not complete successfully. Expected Result: * The introductory audio should play when Voice Support is activated. * The user's voice input should be captured and processed successfully. * The assistant should create the support ticket without displaying an error. Impact: The Voice Support feature is currently unusable in this build. Screen Record:https://drive.google.com/file/d/1ANQNG9GyKj5BTUzIKsFTuJuu_z_lcL2U/view?usp=sharing 80167 1 mabuzar 2026-08-21 11:24:04 +0530 fixed 82059 2 bnandhini 2026-09-11 13:13:17 +0530 The introduction audio is being given through voice; it's working as expected Screen rec: https://drive.google.com/file/d/1nAuexsvy6MO_-cX1EJs9WRrG-9NroWhn/view?usp=sharing screenshot: https://drive.google.com/file/d/1KL_vAoDJeF2RyvxQu8RciezLOSw8d3Gk/view?usp=sharing