<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<!DOCTYPE bugzilla SYSTEM "http://45.127.191.6/bugzilla/page.cgi?id=bugzilla.dtd">

<bugzilla version="5.0.3"
          urlbase="http://45.127.191.6/bugzilla/"
          
          maintainer="checkmark.bugzilla@checkmark.in"
>

    <bug>
          <bug_id>20823</bug_id>
          
          <creation_ts>2026-08-05 18:29:25 +0530</creation_ts>
          <short_desc>Voice ticket submission takes too long to process after recording.</short_desc>
          <delta_ts>2026-08-19 17:02:58 +0530</delta_ts>
          <reporter_accessible>1</reporter_accessible>
          <cclist_accessible>1</cclist_accessible>
          <classification_id>1</classification_id>
          <classification>Unclassified</classification>
          <product>CheckMark Chatbot</product>
          <component>Voice Ticket</component>
          <version>Build-02</version>
          <rep_platform>Cloud</rep_platform>
          <op_sys>Browser - Chrome</op_sys>
          <bug_status>CLOSED</bug_status>
          <resolution></resolution>
          
          
          <bug_file_loc></bug_file_loc>
          <status_whiteboard></status_whiteboard>
          <keywords></keywords>
          <priority>Medium</priority>
          <bug_severity>Medium</bug_severity>
          <target_milestone>---</target_milestone>
          
          
          <everconfirmed>1</everconfirmed>
          <reporter name="Quadeer">Mquadeer</reporter>
          <assigned_to name="Abuzar Mohammed">mabuzar</assigned_to>
          
          
          

      

      

      

          <comment_sort_order>oldest_to_newest</comment_sort_order>  
          <long_desc isprivate="0" >
    <commentid>79222</commentid>
    <comment_count>0</comment_count>
    <who name="Quadeer">Mquadeer</who>
    <bug_when>2026-08-05 18:29:25 +0530</bug_when>
    <thetext>After the user finishes recording a voice message and automatically submits it, the AI assistant takes an unusually long time to process and create the support ticket. During this period, the assistant remains in a loading state, causing a noticeable delay in receiving a response.

Screen Record:https://drive.google.com/file/d/1VY4g-VjP8nWUG34wtOGSrav_SHdRpRtx/view?usp=sharing</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>79568</commentid>
    <comment_count>1</comment_count>
    <who name="Abuzar Mohammed">mabuzar</who>
    <bug_when>2026-08-11 16:12:00 +0530</bug_when>
    <thetext>The delay is because I’m calling an external .NET API. If the response from the .NET API is delayed, it will also impact the bot’s response time, also im doing speech to text conversion it will take few seconds.</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>80001</commentid>
    <comment_count>2</comment_count>
    <who name="Quadeer">Mquadeer</who>
    <bug_when>2026-08-19 17:02:58 +0530</bug_when>
    <thetext>As per developer comments. I am closing this bug</thetext>
  </long_desc>
      
      

    </bug>

</bugzilla>