20820 2026-08-05 17:35:33 +0530 Display a "No Products Found" message or a "Purchase Product" prompt immediately for accounts without products. 2026-08-25 14:37:57 +0530 1 1 1 Unclassified CheckMark Chatbot Voice Ticket Build-03 Cloud Browser - Chrome CLOSED High Major --- 1 Mquadeer mabuzar oldest_to_newest 79217 0 Mquadeer 2026-08-05 17:35:33 +0530 When the user has no products associated with their account, the application should display the "No products found on your account" message immediately after the account is identified. Currently, this message is shown only after the user interacts with the voice assistant and completes the voice prompt. Steps to Reproduce: Log in with an account that has no products. Open the AI assistant. Observe the initial assistant response. Use the voice assistant and complete the interaction. Screen Record:https://drive.google.com/file/d/1GxB0tpHSnUx6mwvXTIaifIIJTyu6178X/view?usp=sharing 79393 1 mabuzar 2026-08-07 15:02:36 +0530 fixed 80000 2 Mquadeer 2026-08-19 17:01:23 +0530 When the CheckMark website is opened, multiple products are visibly available on the page. However, when the Voice Assist button in the Mark AI assistant is clicked for the first time, the assistant incorrectly identifies that there are no products associated with the account and opens the Guest Support Ticket form. After reloading the page, the Voice Assist feature works correctly. Screen recording:https://drive.google.com/file/d/1Z0MwnbqUFK85DPjKbFzX6wpYmlJxCsMM/view?usp=sharing 80164 3 mabuzar 2026-08-21 11:07:04 +0530 fixed 80408 4 bnandhini 2026-08-25 14:37:57 +0530 working as expected https://prnt.sc/qf6FHphwE-Bz