<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<!DOCTYPE bugzilla SYSTEM "http://45.127.191.6/bugzilla/page.cgi?id=bugzilla.dtd">

<bugzilla version="5.0.3"
          urlbase="http://45.127.191.6/bugzilla/"
          
          maintainer="checkmark.bugzilla@checkmark.in"
>

    <bug>
          <bug_id>20798</bug_id>
          
          <creation_ts>2026-08-05 12:42:24 +0530</creation_ts>
          <short_desc>Guest Support Ticket form accepts invalid input in Name and Phone Number fields and allows ticket submission</short_desc>
          <delta_ts>2026-08-07 15:01:50 +0530</delta_ts>
          <reporter_accessible>1</reporter_accessible>
          <cclist_accessible>1</cclist_accessible>
          <classification_id>1</classification_id>
          <classification>Unclassified</classification>
          <product>CheckMark Chatbot</product>
          <component>Support Ticket creation</component>
          <version>Build-01</version>
          <rep_platform>Cloud</rep_platform>
          <op_sys>Browser - Chrome</op_sys>
          <bug_status>RESOLVED</bug_status>
          <resolution>FIXED</resolution>
          
          
          <bug_file_loc></bug_file_loc>
          <status_whiteboard></status_whiteboard>
          <keywords></keywords>
          <priority>Low</priority>
          <bug_severity>Minor</bug_severity>
          <target_milestone>---</target_milestone>
          
          
          <everconfirmed>1</everconfirmed>
          <reporter name="Quadeer">Mquadeer</reporter>
          <assigned_to name="Abuzar Mohammed">mabuzar</assigned_to>
          <cc>btadepalli</cc>
    
    <cc>srtadepalli</cc>
          

      

      

      

          <comment_sort_order>oldest_to_newest</comment_sort_order>  
          <long_desc isprivate="0" >
    <commentid>79172</commentid>
    <comment_count>0</comment_count>
    <who name="Quadeer">Mquadeer</who>
    <bug_when>2026-08-05 12:42:24 +0530</bug_when>
    <thetext>The Guest Support Ticket form does not validate the Name and Phone Number fields correctly. The form accepts numeric values in the Name field and alphabetic characters in the Phone Number field. Despite the invalid inputs, the ticket is successfully submitted.


Screenshot:https://drive.google.com/file/d/1wGxVjyKL1m21sRkVWvxO0-fiZwASh6x9/view?usp=sharing</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>79391</commentid>
    <comment_count>1</comment_count>
    <who name="Abuzar Mohammed">mabuzar</who>
    <bug_when>2026-08-07 15:01:50 +0530</bug_when>
    <thetext>fixed</thetext>
  </long_desc>
      
      

    </bug>

</bugzilla>