<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<!DOCTYPE bugzilla SYSTEM "http://45.127.191.6/bugzilla/page.cgi?id=bugzilla.dtd">

<bugzilla version="5.0.3"
          urlbase="http://45.127.191.6/bugzilla/"
          
          maintainer="checkmark.bugzilla@checkmark.in"
>

    <bug>
          <bug_id>20797</bug_id>
          
          <creation_ts>2026-08-05 12:11:22 +0530</creation_ts>
          <short_desc>Ticket number is not displayed in the ticket creation confirmation message as per the requirement document.</short_desc>
          <delta_ts>2026-08-05 12:11:22 +0530</delta_ts>
          <reporter_accessible>1</reporter_accessible>
          <cclist_accessible>1</cclist_accessible>
          <classification_id>1</classification_id>
          <classification>Unclassified</classification>
          <product>CheckMark Chatbot</product>
          <component>Support Ticket creation</component>
          <version>Build-01</version>
          <rep_platform>Cloud</rep_platform>
          <op_sys>Browser - Chrome</op_sys>
          <bug_status>CONFIRMED</bug_status>
          <resolution></resolution>
          
          
          <bug_file_loc></bug_file_loc>
          <status_whiteboard></status_whiteboard>
          <keywords></keywords>
          <priority>Medium</priority>
          <bug_severity>Medium</bug_severity>
          <target_milestone>---</target_milestone>
          
          
          <everconfirmed>1</everconfirmed>
          <reporter name="Quadeer">Mquadeer</reporter>
          <assigned_to name="Abuzar Mohammed">mabuzar</assigned_to>
          <cc>btadepalli</cc>
    
    <cc>srtadepalli</cc>
          

      

      

      

          <comment_sort_order>oldest_to_newest</comment_sort_order>  
          <long_desc isprivate="0" >
    <commentid>79166</commentid>
    <comment_count>0</comment_count>
    <who name="Quadeer">Mquadeer</who>
    <bug_when>2026-08-05 12:11:22 +0530</bug_when>
    <thetext>After successfully creating a support ticket, the confirmation message does not display the generated ticket number. According to the functional document, the confirmation should display the ticket number in the format:

&quot;Ticket #&lt;Ticket_Number&gt; created! Thank you for contacting CheckMark Support. Our team will review your request and respond as soon as possible.&quot;

Screenshot:https://drive.google.com/file/d/1Dn2JYfeT6xGianCtZdZRGW4_0M90YTCr/view?usp=sharing</thetext>
  </long_desc>
      
      

    </bug>

</bugzilla>