20791 2026-08-04 15:28:44 +0530 Support ticket submission takes a long time to complete. 2026-08-04 16:03:37 +0530 1 1 1 Unclassified CheckMark Chatbot Support Ticket creation Build-01 Cloud Browser - Chrome HOLD Medium Medium --- 1 Mquadeer mabuzar btadepalli srtadepalli oldest_to_newest 79088 0 Mquadeer 2026-08-04 15:28:44 +0530 Support ticket submission takes a long time to complete. Screen Record:https://drive.google.com/file/d/1JkBsU3w7tayhrceLcG1D2ISIVdhPrcZn/view?usp=sharing 79098 1 mabuzar 2026-08-04 16:03:37 +0530 The ticket submission takes longer because the application makes an internal call to the CRM API. Since the endpoint waits for the CRM API response, any delay in the CRM API directly increases the overall ticket submission time. Also the observed response time of 10–15 seconds is considered acceptable for this operation, as it includes the complete CRM ticket creation process and is still on staging.