<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<!DOCTYPE bugzilla SYSTEM "http://45.127.191.6/bugzilla/page.cgi?id=bugzilla.dtd">

<bugzilla version="5.0.3"
          urlbase="http://45.127.191.6/bugzilla/"
          
          maintainer="checkmark.bugzilla@checkmark.in"
>

    <bug>
          <bug_id>20789</bug_id>
          
          <creation_ts>2026-08-04 15:00:25 +0530</creation_ts>
          <short_desc>Support Ticket form fields do not enforce input validation or maximum character limits</short_desc>
          <delta_ts>2026-08-07 15:00:45 +0530</delta_ts>
          <reporter_accessible>1</reporter_accessible>
          <cclist_accessible>1</cclist_accessible>
          <classification_id>1</classification_id>
          <classification>Unclassified</classification>
          <product>CheckMark Chatbot</product>
          <component>Support Ticket creation</component>
          <version>Build-01</version>
          <rep_platform>Cloud</rep_platform>
          <op_sys>Browser - Chrome</op_sys>
          <bug_status>RESOLVED</bug_status>
          <resolution>FIXED</resolution>
          
          
          <bug_file_loc></bug_file_loc>
          <status_whiteboard></status_whiteboard>
          <keywords></keywords>
          <priority>Medium</priority>
          <bug_severity>Medium</bug_severity>
          <target_milestone>---</target_milestone>
          
          
          <everconfirmed>1</everconfirmed>
          <reporter name="Quadeer">Mquadeer</reporter>
          <assigned_to name="Abuzar Mohammed">mabuzar</assigned_to>
          <cc>btadepalli</cc>
          

      

      

      

          <comment_sort_order>oldest_to_newest</comment_sort_order>  
          <long_desc isprivate="0" >
    <commentid>79083</commentid>
    <comment_count>0</comment_count>
    <who name="Quadeer">Mquadeer</who>
    <bug_when>2026-08-04 15:00:25 +0530</bug_when>
    <thetext>The Support Ticket form allows users to enter unrestricted input in text fields (such as Name, Company Name, Subject, and Description) without enforcing maximum character limits or proper input validation. Excessively long values can be entered, which may affect the form layout, data handling, or overall user experience.

Screenshot1:https://prnt.sc/xe7cLpchGaEU
Screenshot2:https://prnt.sc/K3E8Vh_lvw-z</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>79390</commentid>
    <comment_count>1</comment_count>
    <who name="Abuzar Mohammed">mabuzar</who>
    <bug_when>2026-08-07 15:00:45 +0530</bug_when>
    <thetext>fixed</thetext>
  </long_desc>
      
      

    </bug>

</bugzilla>