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<!DOCTYPE bugzilla SYSTEM "http://45.127.191.6/bugzilla/page.cgi?id=bugzilla.dtd">

<bugzilla version="5.0.3"
          urlbase="http://45.127.191.6/bugzilla/"
          
          maintainer="checkmark.bugzilla@checkmark.in"
>

    <bug>
          <bug_id>20756</bug_id>
          
          <creation_ts>2026-08-03 10:34:23 +0530</creation_ts>
          <short_desc>The chatbot takes a long time to respond during the first interaction</short_desc>
          <delta_ts>2026-10-26 16:43:34 +0530</delta_ts>
          <reporter_accessible>1</reporter_accessible>
          <cclist_accessible>1</cclist_accessible>
          <classification_id>1</classification_id>
          <classification>Unclassified</classification>
          <product>CheckMark Chatbot</product>
          <component>Chat Widget</component>
          <version>Build-02</version>
          <rep_platform>Cloud</rep_platform>
          <op_sys>Browser - Chrome</op_sys>
          <bug_status>HOLD</bug_status>
          <resolution></resolution>
          
          
          <bug_file_loc></bug_file_loc>
          <status_whiteboard></status_whiteboard>
          <keywords></keywords>
          <priority>Medium</priority>
          <bug_severity>Medium</bug_severity>
          <target_milestone>---</target_milestone>
          
          
          <everconfirmed>1</everconfirmed>
          <reporter name="Quadeer">Mquadeer</reporter>
          <assigned_to name="Abuzar Mohammed">mabuzar</assigned_to>
          <cc>mabuzar</cc>
          
          

      

      

      

          <comment_sort_order>oldest_to_newest</comment_sort_order>  
          <long_desc isprivate="0" >
    <commentid>78921</commentid>
    <comment_count>0</comment_count>
    <who name="Quadeer">Mquadeer</who>
    <bug_when>2026-08-03 10:34:23 +0530</bug_when>
    <thetext>The chatbot takes a long time to respond during the first interaction

Screen Record:https://drive.google.com/file/d/1F0VhhPMniGzDLvEk3VC4erZJD3flAykb/view?usp=sharing</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>79571</commentid>
    <comment_count>1</comment_count>
    <who name="Abuzar Mohammed">mabuzar</who>
    <bug_when>2026-08-11 16:30:19 +0530</bug_when>
    <thetext>Yes, that&apos;s true because for every first query the vector store is created which takes few secs to form and retrieve the answer, for next query same vector store is used this is called lazy loading and it is actually good practice , hence not a bug but a deliberate.</thetext>
  </long_desc><long_desc isprivate="0" >
    <commentid>79856</commentid>
    <comment_count>2</comment_count>
    <who name="Sreenivasa">srtadepalli</who>
    <bug_when>2026-08-17 10:38:40 +0530</bug_when>
    <thetext>Observed latency is very huge, and this is not a good practice to the customer side, kindly act on this reduce the latency</thetext>
  </long_desc>
      
      

    </bug>

</bugzilla>